Refund policy

🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

• Returns are accepted within 14 days of purchase
• Items must be unworn, unused, and in their original condition
• Proof of purchase is required

Non-Returnable Items

• Clearance or final sale items
• Custom or personalized items

How to Start a Return

To initiate a return, please contact us:

📧 amandabales@balesofblue.com
📞 +1 850-819-1587

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refund Timing

Refunds typically process within 5–10 business days, depending on your bank or payment provider.

Exchanges

If you received an incorrect or defective item, we will replace it at no additional cost.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

• Check your bank account again
• Contact your bank or payment provider
• If you still need assistance, contact us using the details above